Rubbish Clearance Harringay Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Harringay provides rubbish removal, waste collection and associated services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation who requests and purchases the services.

Company means Rubbish Clearance Harringay, the provider of the waste collection and rubbish removal services.

Services means any waste collection, rubbish clearance, removal, loading, transportation, disposal, recycling, or related services supplied by the Company.

Waste means any items, materials, rubbish, junk, refuse or debris that the Customer asks the Company to collect and remove as part of the Services, excluding any prohibited or hazardous materials as defined in these Terms and under applicable law.

2. Scope of Services

The Company provides on-demand rubbish clearance and waste collection services for domestic and commercial premises within its operational area. Services typically include the loading of Waste onto the Company vehicle, transportation, lawful disposal and, where possible, recycling of collected materials.

All Services are subject to availability, operational capacity and compliance with applicable waste regulations. The Company reserves the right to refuse to provide Services where the Waste, location or circumstances present a health, safety or legal risk.

3. Booking Process

3.1 Bookings may be made by telephone, email, online form or any other booking method offered by the Company from time to time. The Customer must provide accurate and complete information about the type and approximate volume or weight of Waste, access conditions, location and any other relevant details.

3.2 Any quotation provided before arrival at the premises is an estimate only and is based on the information supplied by the Customer. The final price may be adjusted at the time of collection once the Waste has been assessed in person by the Company representative.

3.3 A booking is only confirmed when the Company has accepted the request, agreed a collection time window and, where required, received a deposit or payment details from the Customer.

3.4 The Customer is responsible for ensuring that someone over 18 years of age is present at the premises at the booked time to grant access, confirm the Waste to be removed and authorise the work. If no one is present, the Company may treat the booking as cancelled by the Customer and charge a call-out or cancellation fee.

4. Access and Site Conditions

4.1 The Customer must provide safe, reasonable and lawful access to the premises and the Waste to be collected. This includes ensuring that driveways, stairs, corridors, entrances and any other relevant areas are clear and that the Waste is not located in a hazardous position.

4.2 The Customer must inform the Company in advance of any particular access issues, such as parking restrictions, height limits, security gates, limited loading zones, or internal access constraints. Additional charges may apply if the Company encounters significant delays or additional labour due to undisclosed access issues.

4.3 The Company reserves the right to refuse or suspend the Services where access is unsafe, obstructed or unlawful. In such circumstances, a call-out charge may be applied.

5. Waste Types and Prohibited Materials

5.1 The Company is authorised to collect and transport general household, garden and commercial Waste, including furniture, appliances, mixed rubbish and non-hazardous refurbishment waste, subject to the conditions of these Terms and applicable waste regulations.

5.2 The Company will not collect certain types of materials unless expressly agreed in writing in advance and in compliance with relevant regulations. Prohibited or restricted items may include, but are not limited to, asbestos, chemicals, solvents, paints, oils, clinical or medical waste, pressurised containers, gas bottles, explosives, radioactive materials and any other hazardous or controlled waste.

5.3 If the Customer includes prohibited or hazardous materials in the Waste without prior written agreement, the Company may refuse to remove such materials, remove only the compliant Waste or terminate the Service. The Customer will be liable for any costs, losses, fines or penalties incurred by the Company as a result of the inclusion of such materials.

6. Waste Ownership and Transfer

6.1 By presenting Waste for collection and authorising the Service, the Customer warrants that they are the owner of the Waste or have the full authority and consent of the owner to arrange its removal.

6.2 Ownership of the Waste transfers to the Company only once it has been loaded onto the Company vehicle. Up to that point, the Waste remains the responsibility of the Customer.

6.3 The Company will dispose of or recycle the Waste in accordance with applicable environmental legislation and under valid waste carrier registration. The Company reserves the right to re-use, resell, recycle or dispose of items in any lawful manner, except where otherwise agreed with the Customer.

7. Pricing and Quotations

7.1 Prices are generally based on the volume and type of Waste, labour time, access conditions and any special handling required. The Company may provide a guide price or price range in advance, which will be confirmed or adjusted after on-site assessment.

7.2 All prices are quoted in pounds sterling and may be exclusive or inclusive of VAT, as specified by the Company at the time of quoting. Where applicable, VAT will be added at the prevailing rate.

7.3 If the quantity or type of Waste presented at the time of collection differs materially from the description provided at booking, the Company may revise the price. If the Customer does not accept the revised price, the Company may cancel the Service and a call-out fee may be charged.

8. Payments

8.1 Payment is due in full on completion of the Service, unless otherwise agreed in writing in advance. The Company may accept cash, card or other payment methods as communicated to the Customer.

8.2 For commercial Customers or larger projects, the Company may require a deposit or advance payment and may agree alternative payment terms. Any credit terms must be expressly agreed in writing.

8.3 If the Customer fails to make payment when due, the Company reserves the right to charge interest on the outstanding amount at the statutory rate, plus any reasonable costs incurred in recovering the debt, including legal and enforcement costs.

8.4 The Company may withhold receipts or waste transfer documentation until full payment has been received.

9. Cancellations, Rescheduling and Failed Collections

9.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice before the agreed collection time. The Company may specify a minimum notice period, for example 24 hours, and reserves the right to charge a cancellation fee if adequate notice is not provided.

9.2 If the Customer cancels the Service on arrival or within a short period before the booked time, or if the Company is unable to complete the collection due to the Customer not being present, lack of access, or inaccurate information, the Company may charge a call-out or late cancellation fee to cover its costs.

9.3 The Company may cancel or reschedule the Service due to circumstances beyond its control, including vehicle breakdown, severe weather, accidents, illness, or other operational issues. In such cases, the Company will seek to notify the Customer as soon as reasonably practicable and offer an alternative time. The Company will not be liable for any indirect losses arising from such cancellations.

10. Customer Obligations

10.1 The Customer must ensure that all Waste intended for removal is clearly identified and separated from items that are not to be removed. The Company will not be responsible for the removal of incorrect items where they have been presented as Waste.

10.2 The Customer must provide accurate information about the nature, volume and location of the Waste. If the Waste includes sharp, heavy or awkward items, this must be disclosed so that the Company can plan appropriate staffing and equipment.

10.3 The Customer must comply with all health and safety instructions issued by the Company representatives during the collection.

11. Company Responsibilities and Liability

11.1 The Company will provide the Services with reasonable care and skill and in accordance with all applicable waste and environmental regulations.

11.2 While carrying out the Services, the Company will take reasonable care to avoid damage to property. However, the Customer is responsible for protecting floors, walls, pathways and other vulnerable surfaces where heavy or bulky items are to be moved. The Customer should notify the Company of any fragile or particularly valuable areas or items.

11.3 To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the provision of the Services.

11.4 The Companys total liability for any direct loss or damage arising from its negligence or breach of contract shall be limited to the price paid for the relevant Service, except in cases of death or personal injury caused by the Companys negligence, fraud, or any other liability that cannot be excluded under law.

11.5 The Company will not be responsible for any loss or damage resulting from pre-existing defects in the Customers property, normal wear and tear, or the movement of items under the Customers instruction against the Companys advice.

12. Compliance with Waste Regulations

12.1 The Company operates as a registered waste carrier and will handle, transport, store, recycle and dispose of Waste in accordance with environmental legislation and industry best practice.

12.2 The Company may issue a waste transfer note or similar documentation where required by law, detailing the type and quantity of Waste collected and the method of disposal or recovery.

12.3 The Customer acknowledges their duty of care under applicable waste laws to ensure that Waste is transferred only to an authorised carrier. By engaging the Company, the Customer fulfils this duty but must still provide accurate information about the Waste.

12.4 If the Customer fails to disclose the true nature of the Waste and this leads to a breach of waste regulations, the Customer will indemnify the Company for any resulting fines, penalties, costs or claims.

13. Insurance

13.1 The Company maintains public liability insurance and any other insurance that it considers reasonably necessary for the operation of its rubbish clearance and waste collection services.

13.2 The Customer is responsible for maintaining their own insurance for buildings, contents and any specific high-value items. The Company does not provide insurance cover for the Customers property beyond the scope of its own liability.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible, ideally within 48 hours of the collection, providing details and any supporting evidence.

14.2 The Company will investigate complaints in good faith and, where appropriate, may offer a remedy such as a partial refund, re-attendance or other resolution. Any remedy will be at the Companys discretion, subject to the Customers statutory rights.

15. Force Majeure

15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including adverse weather, strikes, industrial disputes, traffic incidents, public emergencies, acts of government, or other force majeure events.

16. Variation of Terms

16.1 The Company reserves the right to amend or update these Terms and Conditions at any time. Any changes will take effect when published or otherwise communicated and will apply to all bookings made thereafter.

16.2 The Terms and Conditions applicable to a particular booking are those in force at the time the booking is confirmed, unless otherwise agreed in writing.

17. Data Protection and Privacy

17.1 The Company may collect and process personal information about the Customer, such as contact details, service history and payment information, for the purposes of managing bookings, delivering Services, taking payment and complying with legal obligations.

17.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to protect such data from unauthorised access, loss or misuse.

17.3 The Customer has the right to request access to, or correction of, their personal information held by the Company, subject to legal limitations.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services provided.

19. Severability

19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

20. Entire Agreement

20.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the provision of the Services and supersede any prior understandings, agreements or representations, whether oral or written, relating to the same subject matter.

By proceeding with a booking or using the rubbish clearance and waste collection services of Rubbish Clearance Harringay, the Customer confirms that they have read, understood and agree to these Terms and Conditions.